OUR GUIDELINES ENSURE YOUR EVENT RUNS SMOOTHLY!

 

 

REFUND/CANCELLATION POLICY: There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $75 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of 3+ hour Event reservation being canceled within 30 days of your event. NW Mobile Gaming will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY: NW Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings with NW Mobile Gaming as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE: A Travel/Fuel surcharge is applied for locations outside of 30 miles from our home zip code. Please contact us to find out details for your party.

BAD WEATHER: The NW Mobile Game trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance please contact us to begin the rescheduling as soon as possible.

SUPERVISED CHILDREN: NW Mobile Gaming does require a parent or responsible adult to be present inside or near the trailer at all times.

ALCOHOL/DRUGS: You may serve alcohol at a NW Mobile Gaming event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served to protect our employees and equipment. Drugs of any sort will not be tolerated in or around NW Mobile Gaming's equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately, with no refund.

DAMAGE/INJURY: NW Mobile Gaming or any of it's employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, NW Mobile Gaming reserves the right to charge the client's credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client's guests. NW Mobile Gaming or their employees assume no responsibility for any injuries sustained on the client's property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

FOOD/DRINK: NW Mobile Gaming! does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES: During your party Game Coach will occasionally be taking pictures of the party in and around the trailer. You will then be able to view these pictures on NW Mobile Gaming’s Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking and/or posting pictures please notify us. This is a service we provide to our guests to capture the gaming action.

TIPS: The NW Mobile Gaming! Coach is there to ensure everyone is having a blast and keeping everything running smoothly. He or she tutors, inspires and entertains. Tipping for great service is appreciated, but not required.

TRUCK/TRAILER: When the gaming theater pulls up we will need a level flat area. It maybe prudent to let your neighbors know about the party as we will be partially blocking one side of the road. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination will need a minimum of 50 feet of space to park. Additionally, our Game Coach will never disconnect the trailer from the truck at a party/event without prior approval. Neighborhood pool, parks, and community areas can be great alternatives if you do not have a level enough spot at your home.

VIDEO GAME RATINGS: It is recommended to let us know the games you would like as soon possible. NW Mobile Gaming! will not play any "M" rated or higher game in the video game theater without a approval from the client prior to the party/event. If you wish to have an "M" rated game or higher at your party/event please send an Email to info@nwmobilegaming.com indicating the game you prefer or let the Game Coach know as soon as you can after he gets there.

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